For architecture practices managing CA workflow

Control RFIs and submittals from inbox to return.

Contract administration, without the administration.

ISA connects to your Microsoft 365 shared mailbox, identifies incoming RFIs and submittals, and gives your team a structured workflow for review, sign-off, return and audit history.

Built for architecture practices managing high-volume construction administration.

Shared mailbox intake — Live workflowTracking
Mailbox
Classify
Project
Review
Check
Return
01RFI receivedRFI-082 · Steel lintel clarificationReceived
02Matched to projectRiverside Wharf · Phase 2Auto-match
03Reviewer assignedE. Hartley · Project ArchitectAssigned
04Due in 3 daysResponse due 14 Jun 2026In review
05Final checkSupervisor sign-off before returnFinal check
06ReturnedReturn logged with audit historyReturned
Built for architecture practices running RFIs and submittals through a shared project inbox.RFIsSubmittalsShared mailboxAudit history
01

The CA admin problem

You can't manage what's buried in an inbox.

The project inbox can stay as intake. ISA adds ownership, due-date visibility and return history around the work inside it.

Current admin today
RFIs buried in email
Submittals tracked manually
Reviewers chased by message
Due dates hidden in threads
Audit history rebuilt later
With ISA
Items classified on intake
Project and reviewer assigned
Status visible in one place
Due dates tracked
History recorded automatically
02

Outcomes, not features

What improves when CA work is controlled.

When intake, ownership and due dates are visible, the rest of the review process becomes easier to run.

01

Less time chasing

Reduce the manual follow-up needed to move RFIs and submittals through review.

02

Fewer missed items

Keep incoming project communications visible from intake through to return.

03

Clearer ownership

Assign reviewers, track status and see who owns the next action.

04

Better audit history

Keep a traceable record of key actions, classifications, corrections and returns.

Directional estimate based on recovered admin time. Review the assumptions in the calculator before using it internally.

03

How it works

Three steps. No process rebuild.

ISA adds a structured layer over the project inbox workflow your team already uses.

01

Connect

Connect the shared project mailbox.

02

Process

ISA classifies incoming RFIs and submittals.

03

Manage

Assign reviewers, track status and return items with history.

Estimate the admin cost

What is CA admin costing your practice?

Adjust the inputs to see a directional estimate for recovered hours and admin cost.

Workflow calculatorDirectional · USD

Based on 75% admin time reduction, 20 working days per month and a 1.22× employer cost multiplier.

Assumptions used

Based on 75% admin time reduction, 20 working days per month and a 1.22× employer cost multiplier.

Hours recovered / month

12016 working days

Estimated monthly admin cost recovered

US$8,052Recovered admin time at loaded employment cost

Estimated annual admin cost recovered

US$96,624Twelve months of recovered CA admin cost.
Book a workflow walkthrough

Directional estimate only, not a guaranteed saving. We can tailor the calculation to your process during a walkthrough.

Rob & Isa - Founders

Why we built ISA

Built alongside the people who do this work.

ISA started inside live project workflows, watching teams lose time to inbox triage, register updates and status chasing. We built the workflow we wished those teams had: the mailbox stays, the admin gets controlled.

Rob & Isa - Founders

Workflow fit

Built to fit professional project environments.

ISA is designed around the way architecture practices already receive, review and return project information, with controlled access, clear ownership and human review where needed.

Workflow fit

Shared mailbox in. Structured project control out.
Microsoft 365 shared mailbox onboarding
Role-based access for admins, reviewers and project managers
Tenant-specific projects, users and work items
Human review for unclassified emails
Audit history for key actions and corrections

Your project information

Your project information is looked after properly.

ISA is designed to handle project information with secure infrastructure, controlled access and reliable data protection from day one.

Secure cloud infrastructure
Data encryption
Role-based access
US hosted
Regular backups
Controlled access

Common questions

Questions teams ask before changing CA workflow.

Straight answers to the practical objections that usually come up first.

No. ISA keeps the shared mailbox as the intake point and adds structured tracking, ownership and return history around it.

It goes to an unclassified queue for human review so your team can classify, correct or archive it before it enters the workflow.

Yes. Reviewers still work around the project information they already receive. ISA adds assignment, due dates, status and sign-off visibility.

Key actions, assignment changes, classification corrections and returns are recorded so teams can see who did what and when.

Usually limited to Microsoft 365 shared mailbox onboarding and access setup. We can walk IT through the mailbox connection and role setup.

No. ISA is useful anywhere RFIs and submittals are arriving faster than a team can track them reliably in email alone.

Pricing depends on practice size, number of shared mailboxes, rollout scope and support needs. We quote after reviewing your workflow.

See what ISA could remove from your CA admin workload.

We'll map ISA against your shared mailbox, review steps, due dates and return process.

Book a workflow walkthrough

30-minute walkthrough · No commitment required

Book a workflow walkthrough

Tell us about your shared mailbox and current CA process and we'll show how ISA would fit review, sign-off and return.

Workflow walkthroughRef · ISA-DEMO
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